Cancellation & Refund Policy

Cancellation & Refund Policy

Last updated: [Date]

This policy explains how cancellations, changes, and refunds work for bookings made through [website URL] with [Company Name] ("we," "us," or "our"). It is part of our [Terms and Conditions link].

1. How to Cancel

You can cancel a booking by:

• Going to My Bookings in your account and selecting Cancel Booking

• Emailing [support@yourdomain.com] with your booking reference

• Calling us at [+00 000 0000000]

The cancellation time is when we receive your request. You'll get a confirmation email once it's processed.

2. Cancellation Fees

Pay-later bookings: if no payment was taken upfront, late cancellations and no-shows may still be charged to the card on file, as shown above.

3. Non-Refundable Bookings

Some discounted or promotional rates are marked Non-Refundable at checkout. These bookings cannot be cancelled for a refund, but you may be able to change the dates for a fee of [amount], depending on availability.

4. Changing a Booking

• You can change the dates, times, vehicle, or location for free up to [48] hours before pickup, subject to availability.

• If the new booking costs more, you pay the difference. If it costs less, we refund the difference, minus any applicable fees.

• Changes made within [24] hours of pickup are treated as a cancellation and a new booking.

5. Early Returns

If you return the vehicle early, we do not refund unused days unless the law requires it. At our discretion, we may give a partial refund or credit for unused full days, minus an early return fee of [amount].

6. Pickup Refused

We may refuse to hand over the vehicle if you:

• Don't bring a valid license, ID, or payment card in the main driver's name

• Don't meet the age or eligibility requirements

• Can't pay the security deposit

• Appear to be under the influence of alcohol or drugs

In these cases the booking is treated as a no-show and no refund applies.

7. Cancellations by Us

If we have to cancel your booking (for example, if the vehicle is unavailable or damaged), we will:

• Offer a similar or better vehicle at no extra cost, or

• Give you a full refund if you prefer

We are not responsible for indirect costs such as flights or hotels, except where the law requires it.

8. Host Cancellations

For vehicles listed by independent hosts, if the host cancels, you get a full refund and we'll try to help you find another vehicle. Hosts who cancel repeatedly may be removed from the platform.

9. Circumstances Outside Your Control

For serious events such as natural disasters, government travel restrictions, or a documented medical emergency, contact us as soon as you can. We may waive cancellation fees at our discretion. Supporting documents may be required.

10. Refund Processing

• Refunds go back to the original payment method.

• We process them within [3–5] business days. Your bank may take up to [10] business days to show the money in your account.

• Security deposits are released separately, within [X] business days after the vehicle is returned (see Terms and Conditions, Section 4).

• We don't refund bank charges, currency conversion fees, or payment processing fees.

11. Disputes

If you disagree with a charge, email [support@yourdomain.com] within [14] days with your booking reference and details. We'll review it and reply within [7] business days.

12. Contact Us

[Company Name]
Email: [support@yourdomain.com]
Phone: [+00 000 0000000]
Hours: [Mon–Sat, 9:00 AM – 6:00 PM]