Privacy Policy
Last updated September 19, 2026
Privacy Policy
Last updated: [Date]
[Company Name] ("we," "us," or "our") runs the website [website URL] and related car rental services (the "Services"). This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information We Collect
Information you give us
Account details: name, email address, phone number, password
Booking details: pickup and drop-off locations, dates, vehicle choice, add-ons
Driver verification: driver's license number, date of birth, license photos, and national ID or passport where required
Payment information: billing address and card details (handled by our payment provider; we do not store full card numbers)
Messages: anything you send to our support team or to hosts
Information we collect automatically
Device and usage data: IP address, browser type, pages viewed, time spent on the site
Location data: approximate location from your IP, or precise location if you allow it
Vehicle data: GPS location, mileage, fuel level, and driving events from vehicles fitted with telematics during your rental
Cookies and similar technologies: see Section 7
Information from others
Identity and license verification providers
Payment processors and fraud-prevention services
Social login providers (e.g., Google), if you sign in that way
2. How We Use Your Information
We use your information to:
Create and manage your account
Process bookings, payments, deposits, and refunds
Check your identity and eligibility to drive
Provide customer support and send booking confirmations and reminders
Handle damage claims, traffic fines, tolls, and insurance matters
Find and prevent fraud, theft, and misuse of vehicles
Improve our website, fleet, and services
Send marketing messages, if you opt in (you can unsubscribe at any time)
Meet legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We share it only with:
Vehicle hosts or partners who need your details to complete your rental
Service providers for payments, hosting, analytics, identity checks, and customer support
Insurance providers for coverage and claims
Authorities when the law requires it, including for traffic violations, tolls, or police requests
Business transfers if there is a merger, acquisition, or sale of assets
4. Data Retention
We keep your information for as long as your account is active and as long as we need it for the purposes above. That includes resolving disputes, enforcing agreements, and meeting legal, tax, or accounting requirements. Rental records are usually kept for [X] years after the rental ends.
5. Data Security
We use reasonable technical and organizational safeguards to protect your information, such as encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Ask us to delete your information
Object to or restrict certain processing
Receive a portable copy of your data
Withdraw consent at any time
To make a request, email us at [privacy email]. We may need to confirm your identity first.
7. Cookies
We use cookies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies in your browser settings, but some features may not work without them. [Link to Cookie Policy]
8. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.
9. Children's Privacy
Our Services are not meant for anyone under [18/21]. We do not knowingly collect personal information from minors.
10. International Transfers
Your information may be processed in countries other than your own. When we transfer it, we take appropriate steps to protect it.
11. Changes to This Policy
We may update this policy from time to time. If we make significant changes, we will tell you through the website or by email. The "Last updated" date shows when it was last revised.
12. Contact Us
[Company Name]
[Street Address, City, Country]
Email: [privacy@yourdomain.com]
Phone: [+00 000 0000000]